Platform Terms

These Platform Terms describe baseline rules for access to and use of VikrAI's contracted commerce platform services. They apply when a signed Order Form or another written agreement incorporates or references them. They do not, by themselves, create a subscription, order or obligation to purchase.

In these terms, “VikrAI” means the service provider identified in the accepted Order Form. That document is also the source of the contracting entity's legal and contact details for the relationship.

A signed Order Form controls the commercial scope, fees, term and service-specific commitments. An applicable data-processing agreement controls the processing of personal data within its scope. Those signed documents, and any expressly incorporated service-specific terms, control over these public terms where they are inconsistent. If signed documents conflict with one another, their own precedence provision governs.

The public website currently supports plan exploration and commercial enquiries, not self-service purchase, charging or account activation. Published plans, prices and availability are informational until confirmed in an accepted Order Form.

A person accepting an Order Form or administering a workspace for an organization must have authority to act for that organization. The customer is responsible for the activity of its authorized users and for keeping account, contact and administrator information accurate.

Credentials must be kept confidential and used only by the assigned person. Customers should configure appropriate permissions, remove access when it is no longer required and promptly report suspected account compromise to [email protected].

VikrAI provides the apps, capacity, implementation assistance and support described in the applicable Order Form. Availability can depend on the selected plan, configuration, integration readiness and any stated guided-setup requirement. A feature shown on the public website is not included unless the accepted Order Form or service description includes it.

Each party will provide the information, access, decisions and cooperation assigned to it in the Order Form. Changes to scope, volumes, integrations, implementation or timing should be confirmed through the agreed change process or a further written Order Form.

The customer and its authorized users must not use the services to:

• break applicable law, facilitate fraud, or violate another person's rights;
• upload malicious code or attempt to defeat authentication, tenant separation or security controls;
• access another customer's data or systems without authorization;
• probe, overload, disrupt or materially impair the platform or connected services;
• copy, resell or reverse engineer protected parts of the service except where law does not permit that restriction; or
• use the platform to send unlawful, deceptive or unsolicited communications.

The customer is responsible for its products, storefront content, commercial practices and interactions with buyers, including notices, permissions, taxes, fulfilment, returns and consumer obligations that apply to its business.

As between the parties, the customer retains its rights in data, product information, branding, content and other material it supplies to the service. The customer authorizes VikrAI to host, process, transmit and display that material only as needed to provide and secure the contracted services, follow lawful instructions and meet the agreement.

The customer is responsible for having the rights, notices and permissions needed for material it supplies, for the accuracy and lawfulness of its instructions, and for maintaining source records or backups allocated to it by the Order Form. VikrAI handles personal data as described in the Privacy Policy and any applicable data-processing agreement.

Fees, billing timing, taxes, usage or pass-through charges, payment method, renewal, cancellation and refund treatment are determined by the accepted Order Form and applicable law. The customer is responsible for charges it authorizes and for providing accurate billing information.

A price or plan shown on vikrai.shop is a starting reference and is not a charge authorization. VikrAI does not currently offer website self-checkout for platform subscriptions. No recurring payment should begin solely because someone selects a plan or submits a website enquiry.

A customer may choose payment providers, channels, marketplaces, carriers, messaging services or other third-party products to connect with VikrAI. Those products are supplied under the third party's terms and privacy practices. The customer authorizes the exchanges required for the selected connection.

VikrAI is not responsible for a third party's independent service, decisions or changes. An integration can become unavailable or require adjustment when the third party changes its interfaces, policies or access. Any specific integration commitment must appear in the Order Form.

VikrAI and its licensors retain their rights in the platform, software, documentation, designs and service technology. Subject to the applicable agreement, VikrAI grants the customer a limited, non-exclusive right for authorized users to access the contracted services during the agreed term for the customer's internal business purposes.

If the customer voluntarily provides product feedback, VikrAI may use it to evaluate and improve the services without identifying the customer publicly or receiving rights in the customer's confidential information. Brand names and logos may not be used publicly without permission.

Each party may receive non-public business, product, security or technical information from the other. The receiving party should use that information only for the relationship, protect it with reasonable care and disclose it only to people and providers who need it and are subject to appropriate confidentiality duties.

Confidentiality does not cover information that is lawfully public, already known without restriction, independently developed or rightfully received from another source. A legally required disclosure may be made, with advance notice where law permits. Signed confidentiality terms control if they provide different or more specific obligations.

Some VikrAI capabilities may generate suggestions, summaries, classifications or recommendations. These outputs can be incomplete, outdated or inaccurate and may not fit the customer's circumstances. The customer must review outputs before relying on them or using them in a customer-facing, financial, operational or legal decision.

AI-assisted output is not professional, legal, tax, accounting or other regulated advice. It does not replace qualified review, required approvals or the customer's responsibility for decisions and published content. No guarantee of a particular commercial result is made.

VikrAI applies security measures appropriate to the services it provides and handles information under the applicable agreement. The customer remains responsible for its user permissions, endpoints, connected systems, lawful instructions, storefront notices and incident contacts.

Each party should notify the other without undue delay after discovering a security issue that materially affects the other party's relevant systems or data, using the process and timelines in any signed security or data-processing terms.

VikrAI may restrict affected access when reasonably necessary to address an active security risk, unlawful use, material platform harm, a valid legal requirement or non-payment covered by an Order Form. Where practical and safe, VikrAI will provide notice and an opportunity to address the issue.

Term, renewal, termination rights, cure periods, data return and post-termination handling are governed by the applicable Order Form and data-processing terms. Provisions intended by their nature to continue—such as accrued payment, confidentiality, ownership and agreed risk allocation—remain subject to those documents after termination.

Any service warranty, availability commitment, support level or remedy is the one stated in the applicable signed agreement. Subject to those commitments and rights that cannot lawfully be excluded, services and public website information are provided without additional implied promises, including a promise that every feature will meet every use case or that operation will always be uninterrupted or error-free.

Forecasts, recommendations, demonstrations and published plan descriptions should be evaluated against the customer's requirements before an Order Form is accepted.

Liability limits, excluded losses, indemnities, exclusive remedies, dispute procedures and governing law are determined by the applicable signed agreement and mandatory law. These public Platform Terms do not create a new liability cap, remedy or governing jurisdiction in place of an agreed commercial allocation of risk.

VikrAI may update these baseline terms as services and requirements evolve. The review date identifies the published version. An update to this page does not silently replace a conflicting signed commitment; any contractual effect is governed by the change process in the applicable agreement and by law.

Questions about these terms, contract documents or service scope can be sent to [email protected].